"As you are aware, we recently had to discontinue oil service at my home due to a house fire. You called me to offer your condolences and assistance. I can't tell you how much that phone call that meant to me.
It came at a time when I was really down in the dumps and the call really helped lift my spirits and renew my faith in people. Though I know your call came from the heart and really had nothing to do with business, we will of course keep your company, and is the main reason why we used your company for the last 6 years. Again, thank you, you are a wonderful person!" -Raymond
"This letter is to serve as a reference for Rainbow Oil
and their commitment to excellence in customer service. Rainbow Oil
has been the fuel supplier for the Community Action Partnership (CAP) Fuel Survivors Club, a fuel buyers' co-op for low income families for the past 3 years. Rainbow Oil
is a responsible company, providing timely deliveries to the members in the club, available when an emergency delivery is needed, and always willing to assist CAP client Advocates in their efforts to meet the customers' needs.
As a point in fact, 3 years ago when CAP was soliciting bids for a fuel supplier, Rainbow Oil
was the only area fuel supplier that was willing to work with CAP in support of the Fuel Suppliers Club. Rainbow Oil
has shown their compassion and commitment to low income and elderly households in Dutchess County, as they are desperately in-need and unable to afford large heating bills."
Thank You, -Community Action Partnership, Community Director